Frequently Asked Questions

FAQ for the Renter

 

Can I Be Evicted From My Home?

YOU CANNOT BE REMOVED FROM YOUR HOME FOR NONPAYMENT OF RENT DURING THE EVICTION MORATORIUM. There are exceptions such as when a renter presents a danger to themselves or others.

Evictions can still be filed, however your landlord cannot lock you out of your home or try to remove you. If this is happening to you, call your local police department immediately. They are required to help you get back into your home. If they tell you this is a "civil matter," show them this document. For additional help, call us at 888-691-3002. We will be in touch as soon as possible.

My Landlord is Threatening to Evict Me, What do I do?

Stay in your home. For immediate assistance, call the local police. If you're still facing issues, fill out this form or call us at 888-691-3002 to receive additional assistanceSomeone will be in touch as soon as possible.

If your landlord is threatening to illegally evict you, file a complaint with the state of NJ for a violation of Executive Order 106 by filling out this state form.

What do I do if My Landlord Locks Me Out Illegally?

What if I Can't Pay Rent?

You can instruct your landlord to use your security deposit to pay rent. You are also able to pay your rent using a credit card. If you are still struggling to make your rent payments, click the link below to see if you are qualified for any NJ State Assistance Programs.

My Landlord Turned Off My Utilities, What do I do?

Turning off utilities on renters for nonpayment of rent is illegal. If your landlord has shut off your utilities in an effort to remove you from your home, you should call the local police immediately. For additional help, call us at 888-691-3002. Someone will be in touch as soon as possible.

My Landlord Will Not Renew My Lease, Can They Do That?

Your landlord must allow you to renew your lease unless they have good cause for an eviction under the Anti-Eviction Act. If your landlord will not renew your lease without proper cause, please contact a housing counselor. Housing counseling and mediation services are typically free. Please call us at 888-691-3002 or fill out the form on the homepage to get connected with a housing counselor. Someone will respond to you as soon as possible.

Call the local police immediately. They are legally required to help you get back into your home. For additional help, call us at 888-691-3002 or fill out the form on our homepageSomeone will be in touch as soon as possible.

 

FAQ for the Homeowner

Can I Be Removed From My Home Due to Foreclosure?

YOU CANNOT BE REMOVED FROM YOUR HOME DURING THIS EMERGENCY, even if a final judgement of foreclosure has been entered and a sheriff’s sale of your property has taken place. The governor has declared an end to the public health emergency. However, the moratorium on foreclosures has been extended through November 15th, 2021.

If you are facing potential foreclosure, contact a Housing Counselor immediately by calling us at 888-691-3002 or filling out the form on our homepage. Someone will be in touch as soon as possible.

What Do I Do if I Can't Make My Mortgage Payment?

Financial institutions are providing protections for New Jerseyans facing economic hardship as a result of COVID-19. Contact a HUD certified Housing Counselor by calling 888-691-3002 or filling out the form on our homepage, to help you find out if you are eligible for the following relief:

  • 90-Day Grace Period for Mortgage Payments

  • No negative credit impacts resulting from relief

  • Relief from fees and charges

What Do I Do if I Can't Make My Property Tax Payment?

If you cannot pay your taxes in full, or you are having difficulties, a payment plan can help. Please consult with a Housing Counselor on how to proceed. Housing Counseling services are free through this program.

Contact us at 888-691-3002 or by filling out the form on our homepage to get connected with a HUD certified housing counselor near you.

FAQ for the Landlord

 

Can I Evict My Renter?

NO ONE MAY BE REMOVED FROM THEIR HOME FOR INABILITY TO PAY RENT DURING THE COVID-19 EMERGENCY. There are a few rare exceptions for cases such as when a renter is violent or endangering other renters.

My Renter Wants to Use Their Security Deposit to Pay Rent, Can They Do That?

Yes. Executive Order 128 enables renters to instruct landlords to use their security deposits to offset rent or back rent. Renters will not be obligated to make any further security deposit relating to their current lease agreement but would still be responsible for any monies landlords expend that would have been reimbursable via the security deposit.

General FAQ

 

What if I Can't Pay My Utility Bills?

The moratorium on utility shut offs ends July 1st. However, there is a grace period through December 31st, 2021 to give customers the time they need to enroll in payment assistance plans. No one should face disconnection of gas, electric, or water services before the end of the grace period.

If you are struggling to pay your utility bills, click here to see if you are eligible for any NJ Department of Community Affairs assistance programs. You can also contact your utility company about assistance programs and payment plans. If you are unable to resolve an issue with your utility company, you should contact the Board of Public Utilities’ Customer Assistance team by filling out this online form, or by calling (800) 624-0241 and leaving a voicemail.

NJ offers low-income households assistance with utility bills through its Low Income Home Energy Assistance Program (LIHEAP). To find out if you're eligible, or to learn more, click here.